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    Shipping & Returns

    Security Policy – Puppy Fit Store

    At Puppy Fit Store, the security and privacy of our customers are our highest priorities. We are committed to providing a safe, secure, and trustworthy shopping experience for every visitor and customer.

    1. Secure Environment

    Our website uses SSL (Secure Socket Layer) encryption technology to protect all information transmitted between your browser and our servers.

    This means that sensitive information such as:

    • Name and address;

    • Email address and telephone number;

    • Payment information;

    • Order history;

    is encrypted and protected against unauthorised access throughout your browsing and purchasing experience.

    2. Personal Data Protection

    All personal information provided by our customers is handled with the utmost confidentiality and used solely for:

    • Processing and fulfilling orders;

    • Communicating regarding purchases and deliveries;

    • Customer support services;

    • Compliance with legal and regulatory obligations.

    Puppy Fit Store does not sell, rent, or share customer data with third parties for commercial purposes without prior consent.

    3. Secure Payments

    All financial transactions are processed through trusted and internationally recognised payment providers that comply with strict security standards.

    Credit and debit card details are processed securely by certified payment gateways and are never stored on our servers.

    4. Fraud Prevention

    We employ advanced fraud detection and monitoring systems to identify suspicious activity and help protect our customers from fraudulent transactions.

    Orders identified as high-risk may require additional verification to ensure the security of the payment holder.

    5. Privacy and Cookies

    Our website may use cookies and similar technologies to:

    • Improve user experience;

    • Remember browsing preferences;

    • Analyse website performance;

    • Personalise offers and content.

    Customers can manage or disable cookies at any time through their browser settings.

    6. Restricted Access to Information

    Access to customer information is limited to authorised personnel only and strictly on a need-to-know basis.

    All employees and service providers are required to follow strict confidentiality and security procedures.

    7. Commitment to Transparency

    Puppy Fit Store follows data protection practices in accordance with applicable privacy laws and regulations, including the UK General Data Protection Regulation (UK GDPR) and other relevant data protection legislation.

    8. Customer Security Recommendations

    To help keep your account secure, we recommend that customers:

    • Use strong and unique passwords;

    • Never share login credentials;

    • Keep devices and software updated;

    • Ensure the website address begins with "https://" before entering personal information.

    9. Contact Us

    If you have any questions regarding this Security Policy or the handling of your personal data, please contact our support team:

    Email: puppyfitstore@gmail.com

    Website: www.puppyfitstore.com

    Your trust is important to us. We work every day to provide a secure, transparent, and reliable shopping experience for you and your beloved pets.

    Returns & Refunds Policy – Puppy Fit Store

    At Puppy Fit Store, customer satisfaction is our top priority. We want you and your pet to be completely happy with your purchase. If for any reason you are not satisfied, we are here to help.

    1. 30-Day Money Back Guarantee

    We offer a 30-day return period from the date your order is delivered.

    If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.

    2. Eligibility for Returns

    To qualify for a return, the item must:

    • Be returned within 30 days of delivery;

    • Be in its original condition;

    • Not show excessive signs of use, damage, or misuse;

    • Include all original accessories and packaging where possible.

    For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

    3. Defective, Damaged or Incorrect Items

    If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7-15 days of delivery.

    Please provide:

    • Your order number;

    • A description of the issue;

    • Clear photographs showing the problem.

    Upon verification, we will offer one of the following at no additional cost:

    • A replacement product;

    • A full refund;

    • Store credit, where preferred by the customer.

    4. Change of Mind Returns

    If you simply change your mind, you may still return the item within our 90-day return period, provided it meets the eligibility requirements outlined above.

    5. Return Shipping

    The first return request for each order is free of charge.

    For additional returns related to the same order, return shipping costs may be the responsibility of the customer unless the item is faulty, damaged, or incorrectly supplied.

    We will provide return instructions once your request has been approved.

    6. Refund Process

    Once the returned item has been received and inspected, we will notify you of the outcome.

    Approved refunds will be processed to the original payment method used for the purchase.

    Please allow:

    • 3–5 business days for refund processing;

    • Additional time depending on your bank or payment provider.

    7. Exchanges

    We are happy to replace items that arrive damaged, defective, or incorrect.

    If you would like a different size, colour, or variation, please contact our support team and we will do our best to assist.

    8. Non-Returnable Items

    The following items may not be eligible for return:

    • Personalised or custom-made products;

    • Gift cards;

    • Products showing excessive wear or damage caused by misuse;

    • Certain hygiene-sensitive pet products once opened.

    9. Order Cancellations

    Orders may be cancelled within 12 hours of purchase.

    Once an order has entered processing or dispatch, cancellation may no longer be possible.

    10. Contact Us

    If you have any questions regarding returns, refunds, or exchanges, please contact our support team:

    Email: puppyfitstore@gmail.com

    Website: www.puppyfitstore.com

    Our goal is to provide a simple, fair, and customer-friendly returns process. Thank you for choosing Puppy Fit Store and trusting us with your pet's happiness.

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